SteelNow Return & Refund Policy

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We aim to provide 100% satisfaction to our customers and partners.

If you are not completely satisfied with your purchase we are here to help.


Return requests must be submitted within 30 calendar days of initial purchase date.

Any and all cut to size, value add or sale items are not eligible for returns unless the product is defective.

If an item is defective, SteelNow will replace the item with one of identical metal, grade and/or alloy.

To be eligible for a return, the item must be in original condition and accompanied by proof of purchase. If the item is not in original condition, we reserve the right to refuse a return.

Each return will be accepted at the manager’s discretion due to the individual or specific nature of the request.

Customer is responsible for returning item to SteelNow or location of pickup.

Returns may be subject to a 10% restocking fee.


Once SteelNow or its partners receive the item in question, the customer will be notified of its receipt, and the inspection of the item will begin.

Throughout and at the completion of the inspection process, the customer will be contacted about the status of the request.

If the return is approved, SteelNow will initiate a refund to the original method of payment.

SteelNow will process the refund within 1-3 business days of completion of inspection, and the customer will receive full credit according to the customer’s credit card policy and timeline.

Contact Info

To request a return and/or initiate a refund please contact [email protected] and include original receipt, reason for return and contact information.

Contact Us

  (713) 280-7144 '   [email protected]

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