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STEELNOW RETURN & REFUND POLICY

Thank you for shopping at SteelNow.com
We aim to provide 100% satisfaction to our customers and partners.
If you are not completely satisfied with your purchase we are here to help.

RETURNS

Return requests must be submitted within 30 calendar days of initial purchase date.
Any and all cut to size, value add or sale items are not eligible for returns unless the product is defective.
If an item is defective, SteelNow will replace the item with one of identical metal, grade and/or alloy.
To be eligible for a return, the item must be in original condition and accompanied by proof of purchase. If the item is not in original condition, we reserve the right to refuse a return.
Each return will be accepted at the manager’s discretion due to the individual or specific nature of the request.
Customer is responsible for returning item to SteelNow or location of pickup.
Returns may be subject to a 10% restocking fee.

REFUNDS

Once SteelNow or its partners receive the item in question, the customer will be notified of its receipt, and the inspection of the item will begin.
Throughout and at the completion of the inspection process, the customer will be contacted about the status of the request.
If the return is approved, SteelNow will initiate a refund to the original method of payment.
SteelNow will process the refund within 1-3 business days of completion of inspection, and the customer will receive full credit according to the customer’s credit card policy and timeline.

CONTACT INFO

To request a return and/or initiate a refund please contact info@steelnow.com and include original receipt, reason for return and contact information.

In The Now Podcast

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In The Now Podcast

Join hosts Tony and Jonathan as they explore how technology and current market conditions are affecting traditional industries NOW, and the possible ramifications of that in the future.

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No searching. No wasting time. Just a better metal buying experience.

Picture a world where your metal is just one call away

Picture a world where your metal is just one call away

Picture a world where your metal is just one call away

We know you'd rather not spend time searching and calling for the right metal
We know you'd rather not spend time searching and calling for the right metal
We know you'd rather not spend time searching and calling for the right metal
See how we've made it easier for buyers like you
See how we've made it easier for buyers like you
See how we've made it easier for buyers like you
I need steel. What I don't need is to take time out of my day and wait in line [at local steel shops] while they search for my material and then load it up. I just tell SteelNow what I need and when I need it, and [they do] the footwork.
Shawn
Houston-based Fabricator
We will be on a job and [someone] will ask if the material has been ordered, and all I have to do is look back at my text messages and see that I did indeed place the order.
Julie
Co-owner of a horse trailer repair shop
I get in my truck, put on the speaker phone and audio text my order to [my SteelNow rep]. From there, he takes care of everything and all I need to do is show up to pick-up the material.
Mike
Owner of BrinTough Equipment
I need steel. What I don't need is to take time out of my day and wait in line [at local steel shops] while they search for my material and then load it up. I just tell SteelNow what I need and when I need it, and [they do] the footwork.
Shawn
Houston-based Fabricator
We will be on a job and [someone] will ask if the material has been ordered, and all I have to do is look back at my text messages and see that I did indeed place the order.
Julie
Co-owner of a horse trailer repair shop
I get in my truck, put on the speaker phone and audio text my order to [my SteelNow rep]. From there, he takes care of everything and all I need to do is show up to pick-up the material.
Mike
Owner of BrinTough Equipment
I need steel. What I don't need is to take time out of my day and wait in line [at local steel shops] while they search for my material and then load it up. I just tell SteelNow what I need and when I need it, and [they do] the footwork.
Shawn
Houston-based Fabricator
We will be on a job and [someone] will ask if the material has been ordered, and all I have to do is look back at my text messages and see that I did indeed place the order.
Julie
Co-owner of a horse trailer repair shop
I get in my truck, put on the speaker phone and audio text my order to [my SteelNow rep]. From there, he takes care of everything and all I need to do is show up to pick-up the material.
Mike
Owner of BrinTough Equipment

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